FAQ - SANDER SOFA
Can I get the SANDER SOFA in other configurations, fabrics or dimensions than those on the site?
Yes. The SANDER SOFA is made in a medium-sized family-run workshop in Germany. This allows us to accommodate individual requests, including special configurations, seat heights or custom fabrics. We would be happy to plan your SANDER SOFA together with you. Just email us at info@out-design.com or call us on +49 30 44673800, Monday to Friday from 10 am to 6 pm.
Where can I order fabric samples from the SANDER SOFA?
You can order our fabric samples ( HERE ) to your home.
Where can I try the SANDER SOFA?
You can try the SANDER in many cities, eg Seoul, Amsterdam, The Hague, Brussels, Zurich, Berlin, Hamburg, Munich, Cologne, Düsseldorf and Bremen. We have ( HERE ) put together a list of our premium specialist dealers for you. Please contact the respective partner to ensure that the desired SANDER is available on that day. We can also introduce each object of our collection to you in a video call and show you from all perspectives. Just send us a message with your desired time and a mobile phone number here in the website chat, or to info@out-design.com or call us directly on +49 30 44673800 (Monday to Friday from 10:00 a.m. to 6:00 p.m.).
Are the covers removable from the SANDER SOFA?
The covers of the SANDER SOFA are not removable. However, we choose very durable fabrics that can also be cleaned. We do offer removable covers for designs such as the OLA SOFA, although the “removable” option has been selected very rarely since we introduced it. Especially with large, graphically designed sofas, the question is how often we would really remove the covers. Should a serious mishap happen, we recommend the excellent service of POS, POS Polsterservice GmbH. Their team comes to your home and cleans the sofa at very fair prices, so you do not have to take care of anything yourself. Many of our fabrics are made from high-quality natural fibres such as virgin wool. Similar to your cashmere sweater, they are not intended for regular washing, but stay at their most beautiful with gentle care.
The service is pleasant and you are insured, so nothing can go wrong. We regularly have family and friends over, and we have the sofas professionally cleaned every 2-3 years; it is a convenient solution. They can also repair your sofa if a module is torn open or similar accidents occur. The best way to find out what the best solution is for your home is to talk to us in person. Write to us at info@out-design.com or call us on +49 30 44673800 (Monday to Friday from 10:00 a.m. to 6:00 p.m.).
Are there more fabrics than those shown on the website?
Yes, we offer a wide range of fabrics that are not all listed on our website, so we can keep things clear and easy to navigate. If you are looking for specific fabrics or have special requirements, you can visit one of our partners near you or contact us directly. We will surely find the perfect fabric for you.
I want it really cozy at home, what do you recommend?
Be sure to check out the deep module. You can spend some relaxing time there as a couple and put your feet up. Ideally, we will talk about what suits your life best, write to us at info@out-design.com or call us on +49 30 44673800 (Monday to Friday from 10:00 a.m. to 6:00 p.m.).
What is so comfortable about the upholstery anyway?
The idea of creating the feeling of falling into a mountain of marshmallows kept our master upholsterers busy. The concept is unique in its production and very time-consuming, which is why no one else does it. What makes it unusual is the combination of a high-quality, classic spring core with upholstered chambers. The filling with upholstery sticks is especially soft and pleasant. Together, they create the most relaxed sofa of our time.
How do I prevent the fabric from changing during cleaning?
To prevent the fabric from changing during cleaning, we recommend using a smooth upholstery nozzle without bristles when vacuuming. This minimizes the risk of fibres coming loose from the weave and helps preserve the quality and longevity of the fabric.
How do I take care for my SANDER SOFA?
It's very simple, don't worry. Vacuum your SANDER with the upholstery nozzle to remove dust and avoid lint and pilling. You can smooth the fabric with your hands and bring the upholstery into perfect position again and again by “stroking” it - you can find more detailed information in the care instructions.
How is the SANDER SOFA delivered and how much does delivery cost?
We ship the SANDER SOFA within Germany with a premium forwarding agent. You can choose one of the following options at checkout (For international shipping, you'll find options at checkout, too):
COMFORT DELIVERY
The delivery takes place in the desired room of your apartment, by appointment.
COMFORTABLE PREMIUM DELIVERY
The delivery takes place with professional assembly and packaging disposal, with appointment.
How does the impregnation / textile protection work?
The impregnation forms a protective layer around the fibres of your upholstery fabrics. This layer makes it harder for liquids or oils to penetrate and therefore makes cleaning easier. The natural texture, softness and colour fastness of the fabric are fully preserved. Important to know: the impregnation does not prevent dirt or stains from occurring, but serves as a helpful support to make soiling easier to remove. Stains should still be treated promptly to avoid permanent residues.
What is this impregnation / textile protection for fabrics?
We only use high-quality fabrics that are naturally robust. However, impregnation can help make everyday cleaning easier. It is resin-based and forms an invisible protective layer that is designed to make soiling easier to remove. It is important to know that the impregnation does not prevent dirt or stains from occurring. It helps ensure that they penetrate less deeply into the fibres and can therefore be cleaned more easily. The product is hypoallergenic and free from aggressive chemicals.
Who is the impregnation suitable for?
The impregnation is ideal for households where the sofa is used intensively, whether for parties, children or pets. It makes everyday soiling easier to clean and helps your sofa look well cared for longer, without affecting the natural feel or design of the fabric.
Is the impregnation safe for health?
Yes, the product is safe for health. It is hypoallergenic, complies with the OEKO-TEX 100 Standard and does not contain any harmful chemicals. It is safe for people, pets and the environment.