SHIPPING & RETURNS

SHIPPING INFORMATION

Shipping cost is displayed at check-out and depends on the product and shipping address. The delivery time is indicated next to every product. Please note that the delivery time can change under special circumstances.
 
Small and medium large orders are sent as a parcel. They will be delivered to your door as usual. You can check the status of your order at any time using your tracking number. If undelivered, the postman will leave a note with the location of your parcel. 

If your order is large and heavy we will dispatch your item as a Comfort Shipment. Your order will be delivered by experienced 2-men-teams. An individual delivery date and time will be arranged with one day notice at the latest. Approximately one hour before the delivery you will be contacted by the team so you can prepare yourself for the arrival of your order. The product will be carried to the desired spot in your home or office.

As an additional service, you can order the assembly of your objects as an add-on (Comfort Shipment Plus). 

Once your order has been picked up by our logistics partner, we will send you a shipping confirmation email. Here you can find all information regarding your order. You can also contact us via INFO@OUT-DESIGN.COM or +49 30 44 67 38 00 (MO-FR 10am to 5pm). 



RETURNS



We will do everything we can to make sure the object of your desire arrives in mint condition. Please generally check the condition of the product once it has arrived. More details about our return policy can be found in our TERMS.

If you don’t like the item, it can be returned for 14 days. In that case please CONTACT US. Due to the high quality of our objects the customer is responsible for all return shipping fees.



COMPLAINTS



Quality is an integral part of our philosophy. Did you receive a faulty or damaged item? We apologize for the inconvenience. Please CONTACT US to get our help. We will analyze the situation and do our best to deal with the problem. We will take back the item, and refund or replace it.


 

PAYMENT



We accept VISA, MasterCard, PayPal and SOFORT Überweisung.




 
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